Parking at Perley Health

Support Services Information


Parking Packages

long-term-care-parking

Parking for Long-Term Care

PDF Includes (OPEN PDF):

  • Guide to Parking at Perley Health
  • Parking Map
  • Perley Health Long-Term Care: Special Parking Terms for Designated Caregivers to LTC Residents
  • Parking Application Form
  • Request for Issuance of Security FOB

Updated March 1, 2024

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seniors_living_parking

Parking for Senior Living

PDF Includes (OPEN PDF):

  • Guide to Parking at Perley Health
  • Parking Map
  • Perley Health Senior Living: Exclusive Parking Benefit for Senior Living Tenants
  • Parking Application Form
  • Request for Issuance of Security FOB

Updated March 1, 2024

visitors_parking

Parking for Visitors

PDF Includes (OPEN PDF):

  • Guide to Parking at Perley Health
  • Parking Map
  • Parking Application Form
  • Request for Issuance of Security FOB

parking-rates-and-details

Perley Health Parking Rates and Details (OPEN PDF)

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parking-faq

Parking FAQ (OPEN PDF)


February 5, 2024

Important Announcement: Parking Rate Adjustment, Infrastructure Update, and Special Discounts at Perley Health

Dear Perley Health Community,

As we prepare for an upcoming change in our parking rates effective March 1, 2024, we also provide an update on the infrastructure improvements completed in 2023 and highlight special discounts available to our community. 

Infrastructure Update:

In 2023, we completed significant road and sidewalk work within the Perley Health premises to enhance safety and accessibility for our community members. These improvements included road resurfacing, sidewalk replacement and the installation of energy-efficient lighting outdoors. These enhancements improve mobility and safety for everyone, from our residents and Veterans to our dedicated staff, visitors and neigbours.

Parking Fees:

We continue our commitment to provide a seamless experience for those picking up and dropping off passengers. There will be no charge for vehicles on the property for 30 minutes or less. 

As previously communicated, and with the endorsement of the multi-stakeholder Parking Panel, Perley Health has implemented a policy to adjust parking fees annually based on the cost of living, as determined by Statistics Canada. The set inflation rate as of December 2023 was 3.1%. Please note that as the parking system is a cashless system, we will hold to the 3.1% increase and not round up the fees.

Parking Rates (as of March 1, 2024)

  • 30 minutes or less: Free
  • Daily flat rate: $12.37
  • Monthly parking: $100.00*
  • 10-use: $67.02
  • 20-use: $123.72
  • 30-use: $170.12

Special Discounts:

Our parking system includes special discounts for eligible "Designated Caregivers" and frequent visitors. Guided by past practice and the Fixing Long-Term Care Act, 2021, Perley Health champions resident-centered care, ensuring support for physical, mental, social, and emotional well-being. This personalized care empowers long-term care residents to choose their support system, be they caregivers, family, or friends. Advance registration is required to access these discounts.

*The Residential Tenancies Act applies when establishing monthly parking rates for Senior Living tenant vehicles. For details on the parking rates and parking plans for tenants, please contact the Senior Living office.

This message was shared today with all email subscribers and posted to the Perley Parking News webpage (https://www.perleyhealth.ca/parking-news) including a document addressing Frequently Asked Questions (FAQs). Excerpts of this message will appear on TVs in the common areas. Cards announcing the changes to parking rates are available at the Main Entrance and the Staff Entrance.

Thank you for your continued support and cooperation. For questions and comments, please contact info@perleyhealth.ca.

Sincerely,

Jay Innes, Director of Communications


Parking Registration and Customer Support:

Registration

  • To register, please visit Support Services (see office hours below).

Support Services

If you have any questions, concerns or comments, please contact:

  • The office is open Monday to Friday (business days) from 8 am to 3:45 pm.
    • The office is closed for lunch daily between 12 pm to 1 pm and on statutory holidays.
  • During regular business hours, call 613-526-7170, ext. 2520, to speak with our Support Services staff or email csantoro@perleyhealth.ca.
  • If you are a Senior Living apartment tenant, please visit the Senior Living office, second floor, Commissionaires Ottawa Place.

Parking Plan Options and Details

Long-Term Care Residents

  • New residents who own a personal vehicle are required to pay for parking at the full monthly rate.

Long-Term Care Caregivers or Family or Friends

Guided by past practice and the Fixing Long-Term Care Act, 2021, Perley Health champions resident-centered care, ensuring support for physical, mental, social, and emotional well-being. This personalized care empowers residents to choose their support system, be they caregivers, family, or friends. Advance registration is required to access these discounts.

Long-term care "Designated Caregivers" are identified by residents or Power of Attorney (POA)/Substitute Decision Makers (SDMs) at the time of admission.

  • 1 free monthly pass (FOB) OR
  • 2 monthly vouchers (FOBs) at 50% of the full cost.
  • Designated Caregivers may also choose to purchase a multi-use pass or pay each time they park (Please see the “All Users” section for applicable rates).
  • New admissions: the POA/SDM will complete the process above during admission.
  • Upon discharge, FOBs will be automatically disabled after 7 days.
  • Registrations cannot be changed to another recipient within a 6-month time frame.
  • The FOB is not transferable and there is a non-refundable fee for new and replacement FOBs.

Paid Caregivers to Residents

  • Paid caregivers who are eligible for reimbursement of parking fees from their employer are NOT eligible to be "Designated Caregivers" for the purpose of qualifying for free or reduced rate parking.

Senior Living Apartment Tenants

  • For details, please contact Senior Living staff.

Perley Health Staff

Staff may choose:

  • to register for monthly parking (FOB); or
  • purchase a multi-use pass (FOB); or
  • pay at the kiosk or the gate (debit or credit only, no cash accepted) each time they park.

Volunteers

  • Volunteers will receive free parking.
  • This applies only to individuals who are part of the Perley Health Volunteer Program.
  • This applies to individuals only while at Perley Health specifically to perform volunteer duties.
  • For more information, please contact: volunteer@perleyhealth.ca

Details:

  • When the FOB is scanned at the exit terminals and at the kiosk pay-station, the screen will inform the customer of the number of uses remaining on the FOB.
  • No dollar values are communicated since the passes are tracked by number of uses.

Notes:

  • The entrance ticket is not required when exiting, just scan the FOB.
  • Multi-use pass FOBs can only be renewed at their original value, so a 30-use pass can only be topped up for 30 uses and not for a different value, such as 10 or 20 visits.

Notes

  • Parking fees will be reviewed and adjusted annually to the cost of living.
  • Monthly parking requires mandatory use of an electronic FOB purchased through Support Services during business hours. (One-time, non-refundable cost of $10).
  • FOBs can be replenished at the kiosk at the Main Entrance.
  • Please note that each person may receive only one FOB, regardless of whether they qualify for a FOB in more than one category.

FAQs

Select one of the questions below to see the answer.

As of March 1, 2024, the parking rates are the following:

  • The first 30 minutes of parking is FREE.
  • After the first half hour, the following standard parking rates apply:
    • $12.37 for a single entry
    • $67.02 for 10 entries
    • $123.72 for 20 entries
    • $170.12 for 30 entries
    • $100 for monthly parking

Note: The above rates are adjusted annually.

  • Special rates have also been established for designated caregivers (and others) to our long-term care residents and
    apartment tenants.
  • In/out privileges are restricted to monthly parking clients only.

Enter and exit within 30 minutes and there's no charge. Thereafter, standard parking rates apply.

Guided by past practice and the Fixing Long-Term Care Act, 2021, Perley Health champions resident-centered care, ensuring support for physical, mental, social, and emotional well-being. This personalized care empowers long-term care residents to choose their support system, be they caregivers, family, or friends. Advance registration is required to access these discounts.

At the time of admission, long-term care residents and apartment tenants (or their power of attorney/substitute
decision-maker) may designate one (1) visitor for FREE parking or up to two (2) visitors for a 50% DISCOUNT on the standard monthly parking rate.
Perley Health staff and contracted third-party caregivers are NOT eligible to be registered as designated caregivers.

  • Other terms and conditions apply.

Monthly parking is non-transferable.
Use of a programmable electronic FOB that is registered to a license plate number is mandatory for all monthly and multi-use parking.

Note: FOB use is monitored electronically.

Paid parking is part of the terms of employment for Perley Health staff. Only volunteers engaged by Perley Health are eligible for free parking.

Perley Health does not receive funding from government at any level or from any other source to offset the cost of providing parking services for our residents, tenants, staff and visitors.

Parking revenues are used to fund a variety of critical services for the benefit of all residents, tenants, caregivers, visitors and staff, including our land lease for parking space, snow removal and maintenance of pavement and sidewalks, parking gates, and associated equipment and supplies.

In 2023, we completed significant road and sidewalk work to enhance safety and accessibility for our community members. These improvements included road resurfacing, sidewalk replacement and the installation of energy-efficient lighting. These enhancements improve mobility and safety for everyone, from our residents and Veterans to our dedicated staff, visitors and neighbours.

The all-weather gates and automated parking terminals were chosen following extensive consultation with key stakeholders, including direct consultation with Perley Health's long-term care residents, tenants, Veterans and family members, and a specially-formed, 10-member parking panel, who provided their advice to management. The panel endorsed the annual review of parking related fees and adjusting the fees to the annual change in the cost of living.

Rates have been standardized across the board and the new cashless, Tap & Go® terminals at the gates and the new kiosk (located just inside the main entrance) make it possible for you to pay for parking 24/7 with your credit or debit card at the gate, pay at the kiosk, pay-as-you-go or pay monthly..

The 2024 parking rates are based on Statistics Canada's inflation rate of 3.1%, announced in December 2023. The new rates apply on March 1, 2024. Please note that as the parking system is a cashless system, we have opted to hold to the 3.1% increase and not round up the fees.

The Residential Tenancies Act applies when establishing monthly parking rates for Senior Living tenant vehicles. For details on the parking rates and parking plans for tenants, please contact the Senior Living office.

The terminals at the gates and main entrance kiosk accept payment via Visa, MasterCard and Interac.
Cash payment is available only to long-term care residents, Senior Living apartment tenants and designated caregivers who apply for monthly parking. Cash payments must be made during Support Service office hours.

Pay-as-you-go parking clients have the option of paying for parking either at the gate upon exit or at the kiosk just inside the main entrance. Multi-use parking clients with reloadable electronic FOBs can top up their account 24/7 at the kiosk. Pay by credit and debit cards only.

Monthly and special discounted parking for long-term care residents is arranged upon admission by the Admission Office, and managed through the Support Services office. Users can reload their monthly pass 24/7 at the kiosk by using the reloadable electronic FOBs. Pay by credit and debit cards only.

Monthly and special discounted parking for apartment tenants is arranged upon admission by the Senior Living office, and then managed through the Support Services office. Users can reload their monthly pass 24/7 at the kiosk by using the reloadable electronic FOB. Pay by credit and debit cards only.

Perley Health staff have the option of paying via payroll deduction for monthly passes. Multi-use parking clients with a reloadable electronic FOB can top up their account 24/7 at the kiosk. Pay by credit and debit cards only.

Please visit the Support Services office.

  • The Support Services office is open 8 am to 3:45 pm, Monday through Friday.
  • The office is closed for lunch daily from Noon to 1 pm.
  • You can also download a registration form at the top of this page to save time.

A parking FOB is a programmable, electronic device issued to an individual.

The FOB permits you to use our new Tap & Go® technology, speeding your entrance and exit at the gate.
A FOB is required for all multi-use and monthly parking services.

FOBs issued to residents, tenants, staff, volunteers, contractors and designated caregivers, may also permit access to certain parts of campus buildings.

Note: FOBs do not contain customer credit card information.

You must register your vehicle to obtain a Parking FOB. If you have an existing FOB for building access, that will also be your Parking FOB.

Registration forms may be:

  • Downloaded online anytime at the top of this page.
  • Obtained during regular business hours from the Support Services Office

In addition to the applicable parking fee (see “standard parking rates”), there is a non-refundable $10 fee per FOB.

Note: You will require the vehicle plate number to register.

Please report the loss to the Support Services office as soon as possible.

There is a non-refundable $10 fee per FOB for replacements

Consult our parking map or one of our parking brochures found on this page

Parking space is limited and reserved for use by Perley Health residents, tenants, their caregivers and visitors, our employees, volunteers, students, clinic staff and other service personnel.

Please note that visitors are permitted to park in staff parking zones, if there are no available visitor parking spots.

All parking areas are monitored by video and by staff during regular rounds of the property.
Parking on the Perley Health property is limited to members of the Perley Health community.
Parking while accessing nearby facilities is strictly prohibited.

Please pay attention to all posted signs. Certain areas are posted as No Parking (e.g., fire lanes) while others are designated for use by tenants, residents, visitors and staff. Visitor parking is reserved for visitors only.

Non-compliant vehicles may be ticketed, towed and/or impounded.

During regular business hours, call 613-526-7170, ext. 2520, to speak with our Support Services staff or email csantoro@perleyhealth.ca.

If you are a Senior Living apartment tenant, please visit the Support Services office, during regular business hours.

If you are at a gate and experiencing issues, you can use the closed-circuit intercom to speak with staff at the Main Entrance.