Quality Improvement Plan

Quality Improvement Plan 2024/2025

Perley Health is a not-for-profit seniors' care organization with 450 provincially licensed long-term care beds. While Perley Health's primary focus is on long-term care, it also actively supports the capacity of seniors to live independently. To this end, Perley Health partners effectively with like-minded organizations across the continuum of care to develop a community of care and to provide ready access to a range of clinical and therapeutic services, along with social and recreational activities.

Perley Health is pleased to share its 2024/25 Quality Improvement Plan (QIP). Our ongoing commitment to quality is reflected in our mission “to achieve excellence in the health, safety, and well-being of Seniors and Veterans with a focus on innovation in person-centered and frailty-informed care and service" and in our long-term strategic plan, which identifies Excellence in Resident Care and Service as one of Perley Health's four key strategic pillars. In 2021, Perley Health's strategic plan was refreshed in response to several unprecedented factors which resulted in a fundamentally changed healthcare landscape. These factors included, amongst others, the ongoing impacts of the COVID-19 pandemic, persistent healthcare worker shortage and burnout, increased public attention on long-term care, and increased regulation of an already highly regulated environment. The core pillars of the long-term strategy remain relevant and are reflected in the interim strategy which outlines objectives and priorities for 2022 - 2025. These objectives include "Sustaining excellence in Seniors' and Veterans' care", as well as embodying a "People First" philosophy. The QIP is a road map to achieving both of these objectives while navigating challenges and opportunities in our environment.

Perley Health's QIP is aligned with our Quality Framework, based on the Quadruple Aim framework adopted by Ontario Health. The high-level priorities for this year's QIP are informed by the quality and safety aims under the various pillars of the framework, as determined by Perley Health's Board of Directors:

• increase resident and family experience
• reduce preventable harm
• provide the “right care” 100% of the time
• improve health-related quality of life
• improve the provider experience

Annual quality priorities, targets for improvement and projected change ideas/tactics reflect:

• progress achieved in recent years;
• the most recent performance data available from the Canadian Institute for Health Information (CIHI), resident, family and staff experience surveys and our electronic health record;
• emergent issues identified internally (trends in critical incidents) and/or externally;
• input from residents, families, staff, leaders and external partners, including the MOLTC.

Quality Objectives for 2024-2025 are divided into two categories – focused action and moderate action.

Focused action

• Improve the staff experience by continuing to implement People First initiatives.
• Improve the experience of residents by focusing on meaningful activities and mealtimes.
• Improve the experience of family members by focusing on person-centred communication and processes

Moderate action

• Reduce the percentage of residents without a diagnosis of psychosis taking antipsychotic medications.
• Reduce the percentage of residents experiencing symptoms of depression.
• Reduce the percentage of residents experiencing unmanaged pain.
• Improve end-of-life care processes.

• Download the 2024 – 2025 Quality Improvement Plan

• Download the 2024 – 2025 Quality Improvement Plan Narrative

• Download the 2023 – 2024 Continuous Quality Improvement Annual Report